Privacy Policy:
We respect your right to privacy. We utilize our customer information for the sole purpose of
accurately completing orders and sharing special sales or promotions offered by
our company. All information given to us is held in strict confidence and will not be given out or sold at any time.
Secure Shopping:
fbGifts.com uses the secured servers at Hostasaurus Web Hosting to bring a safe shopping experience to our customers. Information is encrypted to prevent online theft. We have also partnered with Authorize.net to assist with our online security. The Advanced Fraud Detection prevents unauthorized Credit Card use on our site. You can feel
safe placing your orders at fbGifts.com.
To learn more about our secure shopping policy click here Secure Shopping Policy
Customer Service:
It is our commitment to you 'the customer' to provide the very best products and service possible.
We process orders quickly, pack items carefully to insure your product arrives in excellent condition. Customers can also email us at
customerservice@fbgifts.com
or call 585-224-0635 if in the Rochester area or 877-996-2927 from outside the area to speak with a representative during business hours.
Shipping
and Handling:
Customers are responsible for Shipping and Handling.
Occasionally fbGifts.com with offer FREE shipping on select products. Our primary carrier is UPS. However, customers do have the
option of choosing FedEx, or USPS during checkout. Once your items ship you will be notified and given a tracking# for your convenience. View this UPS map to determine how long it might take for package to arrive after you have been notified. Shipping Map Local Customers can select "Store Pick Up" to avoid shipping fees and pick up your awards at 1100 Culver Rd, Rochester, NY.
Returns Policy:
To return damaged merchandise for
exchange or refund, you must obtain an RA#(Returns Authorization). This
should be requested within 5 days of receiving merchandise. Simply call
fbGifts & Awards at 585-224-0635 if in the Rochester area or 877-996-2927 from outside the area. After that, customers will have an additional 5
days to return damaged merchandise to 1100 Culver Rd. Rochester, NY 14609. This is a
total of 10 days from the original date the merchandise was received. We
will not accept merchandise not in original packaging, without an RA# or if it arrives outside the 10 day
grace period.
